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Win's Lighting & Electrical Supply Co.

  Company Policies
 

Returns

Every product you buy from Win's Lighting Inc. is backed by our 30 day limited warranty against defects. Our 30 day limited warranty is a defective exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that we have confirmed as defective. The 30 day policy refers to any electrical defects that may be present within the fixture itself. Any structural defects in the surface, frame finish or glass of the product must be reported immediately upon receipt of product and then returned within 30 days of the original purchase date. All returns must contain an RMA # from our returns department. We do not accept returns on lighting fixtures or electrical equipment once the fixture has been installed or the wiring has been cut or the device modified in any way, this determination is at Win's Lighting's sole discretion.

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Defective Returns:

Items confirmed as defective by Win's Lighting will either be exchanged or repaired at our sole discretion within the first 30 days of ownership only. For assistance or to exchange a defective product please contact the returns department. Products returned for exchange must be in new condition, original packaging, packing materials and other accessories and be returned within 30 days of receipt of product, as determined by UPS tracking number.

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Non-Defective Returns:

For returns of non-defective items customer service must be contacted and approve the return. Returned merchandise that is not defective may be returned for a refund minus up to 30% in restocking fees. Original shipping charges are non refundable, the cost and responsibility of return shipping lies with the customer for non defective returns. We reserve the right to refuse a return for any reason. No returns will be accepted without an RMA number issued by win's Lighting Inc. For an RMA number please contact us at returns@winselectric.com or contact us by phone at 810-744-2889.

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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation represents Win's Lighting's Acknowledgment of your request for merchandise but we reserve the right at any time after receipt of your order to accept or decline your order for any reason. If a cancellation occurs you will be notified by phone or e-mail. Win's Lighting reserves the right at any time after receipt of your request, to supply less than the quantity you ordered of any item. If such a shortage occurs you will be notified by phone or e-mail and you will be given the opportunity at that time to either accept the partial order or cancel your order at no penalty. All orders placed over $2000.00 ( U.S. ) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

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Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical errors or an error in pricing or product information received from our suppliers, Win's Lighting Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, Win's Lighting Inc. shall immediately issue a credit to your credit card account in the amount of the charge.

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Shipping Policy

Win's Lighting Inc. will make every effort to process your order and ship it out to you as soon as possible. Orders received during business hours (Mon-Fri. 8am-5pm) will be processed and prepared to ship as soon as we receive them. All orders that are in stock are shipped the following business day. Items that are out of stock, special orders or items labeled otherwise will take longer to ship; non stocked items listed in our catalog will specify the average ship time. Items ordered by special request will be arranged by e-mail and shipping times vary depending on the item and manufacturer.

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Copyright/Trademark Information

Win's Electrical supply Co. , Win's Lighting Supply Co., Win's Electrical, Win's Lighting and Winselectric.com are registered trademarks of Win's Lighting Inc. This entire website, copy, images, logos, text and content is copyright Win's Lighting Inc. All trademarks appearing herein are acknowledged.

Permission to use documents delivered from this Web site and related graphics is restricted. The name of Winselectric.com, Inc. or any of the above trademarks or logos may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission. The information contained in this website is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.

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Privacy Policy

Win's Lighting Inc. 6/01/06

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected:

As part of the order process,
the following information is collected from shoppers:

Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information

How That Information Is Used:

This information is used to process and ship your order, your credit card information is stored on a secure server for up to 30 days for return purposes, during this time only the corporate management has access to this information. Your E-mail and shipping address is kept on file in order to contact you regarding your order satisfaction and to send you special offers on new and specially priced merchandise. Your address and phone number may be released to UPS if there are difficulties with shipping your order.

Our Commitment To The Security of Your Data:

When your order is placed, your information passes though Yahoo Store's secure server and is encrypted, Once the information is received by Win's Lighting it is kept on a secure server where limited personnel have access to the information. Your privacy is important to us and we will never sell, trade or give away any of the information passed to us as part of the order process with the exceptions noted above.


Contact Us:

Win's Lighting Corporate Office
G-3490 S. Saginaw St.
Burton, MI 48529
(810)744-2889
online@winselectric.com

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